Business Situation
A leading US-headquartered global crypto exchange faced a regulatory backlog of 120,000 transaction-monitoring alerts and a significant volume of pending Suspicious Activity Reports (SARs), with a six-month window to achieve full clearance. Missing the deadline placed the exchange’s global operating license directly at risk.
The investigative complexity was magnified by the pseudonymous nature of wallet identities and the limited reach of traditional blockchain tools. Analysts navigated fragmented on-chain and off-chain data, with informational gaps slowing case resolution and inflating investigator fatigue. Without structural intervention, the exchange faced regulatory exposure, escalating remediation cost, and erosion of confidence among supervisory authorities across jurisdictions.
SGA Approach
SGA deployed the Strategic Resilience Framework, combining specialized FCC talent with Agentic AI to compress investigative cycles and restore regulatory cadence.
A global delivery center of 50+ certified FCC specialists (CAMS, CCAS, CCI) was mobilized to deliver the surge capacity required to absorb the backlog without compromising review depth.
Surgical Triage with Agentic AI: SGA deployed Agentic AI to navigate disparate on-chain and off-chain data silos, harmonizing wallet activity, counterparty intelligence, and KYC records into unified investigative profiles. This eliminated the manual reconciliation burden that had previously slowed alert disposition.
GenAI Narrative Synthesis: An in-house GenAI capability automated the aggregation of investigative findings into high-fidelity SAR narratives, compressing drafting time and ensuring consistency, regulatory completeness, and jurisdictional alignment across filings.
Predictive Model Rebuild: SGA re-engineered the fraud detection models underpinning transaction monitoring, recalibrating thresholds and typologies to sharpen signal quality and reduce noise, redirecting investigator effort toward genuinely high-risk activity.
Key Takeaways
- Achieved 100% backlog clearance of 120,000 alerts within the six-month regulatory deadline
- Reduced operational overhead by 22% through Agentic AI–led triage and process automation
- Lowered false positives by 25%, enabling investigators to focus on materially complex cases
- Filed thousands of jurisdiction-ready SAR reports in full compliance with US and global mandates
- Delivered over USD 0.5 million in cost savings through automation and process excellence
- Established a scalable, AI-enabled investigative model purpose-built for the complexity of digital asset compliance
