Business Situation
- A European specialist media & consultancy client faced the challenge of transitioning captive operations to a scalable model while maintaining operational excellence.
- The client needed to manage existing operations, drive innovation across an expanding product portfolio, and ensure a smooth transition while future-proofing operations with research, consulting, and technology-led insights.
- The client needed a partner to successfully take over and rebadge existing operations and create scalable process documentation frameworks and governance models to support the expanded operations.
SGA Approach
Technology
- Implemented process documentation frameworks and deployed governance models for transparency and scalability
AI
- Leveraged AI-driven process optimization tools and implemented Gen AI for competitive intelligence gathering
Research
- Expanded research capabilities to support the client’s growing product portfolio
- Conducted market analysis to inform expansion strategies
Key Takeaways
- Seamlessly transitioned captive operations while retaining all employees and key leadership and achieved 100% employee retention during the transition phase
- Expanded from 18 employees to managing over 100 professionals across multiple functions and services, including research, consulting, and technology support
- Implemented process optimization initiatives for non-linear efficiency gains
