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Social Media Analytics: Enhancing Digital Engagement for a Media Giant​

OTT
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Business Situation

  • A large media and entertainment conglomerate sought to analyze competitors’ strategies and content performance to enhance user engagement, optimize digital presence and promotions, and maintain industry leadership. ​
  • The conglomerate needed a comprehensive solution to extract actionable insights from social media data across multiple platforms.

SGA Approach

Technology​

  • Leveraged proprietary social media analytics and reporting tools for data extraction​
  • Utilized Amazon S3 buckets for scalable data storage and analysis​

AI​

  • Implemented AI-driven performance indexing to identify top-performing content​
  • Developed machine learning algorithms for interest change monitoring and trend analysis​

Research​

  • Conducted comprehensive competitor analysis across social media platforms​
  • Performed audience preference studies to inform content strategy

Key Takeways

  • Developed a performance index to identify best-performing posts across platforms​
    • Increased content engagement rates​
  • Enabled cross-platform comparison of different shows and OTT content​
    • Improved resource allocation efficiency for targeted audience reach​
  • Implemented week-over-week (WoW) trend analysis for client and competitor performance​
  • Enhanced profitability through data-driven content strategy

Related Tags

AI - Artificial Intelligence Broadcast Data Media & Entertainment OTT Research Services Tech TMT

About SG Analytics

SG Analytics is a leading global data solutions firm providing data-centric research and contextual analytics services to its clients, including Fortune 500 companies, across the Financial Services, Technology, Media & Entertainment, and Healthcare sectors. Established in 2007 and a Great Place to Work certified company, SGA has over 1600 employees and has a presence across the US, the UK, Switzerland, Poland, and India.

Besides being recognized by analyst firms such as Gartner, Everest Group, and ISG, SGA has been part of the elite Deloitte Technology Fast 50 India 2024 and APAC (Asia Pacific) 2025 High Growth Companies by the Financial Times & Statista.

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