Role of Quality in a KPO

KPO (Knowledge Process Outsourcing) is an outsourcing in which knowledge-related and information-related work is carried out. Unlike the outsourcing of manufacturing or business processes, this typically involves high-value work carried out by highly skilled staff. The Client expects the vendors to support... 

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Posted on January 24, 2012

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The economic and political nuances of war

Politics is war without bloodshed while war is politics with bloodshed. – Mao Zedong, founding father of the People’s Republic of China One might have thought that the unraveling of the cold war following the disintegration of the erstwhile Soviet Union would usher in an era of relative calm across... 

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Posted on January 11, 2012

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Energy efficiency offers a ray of hope to meet energy challenges

As per World Energy Outlook 2011(IEA), global energy demand is expected to increase by one-third from 2010 to 2035, with China & India accounting for almost 50% of the growth. In addition, current dependence on fossil fuels for our energy needs is not sustainable both from the point of long term... 

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Posted on January 2, 2012

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Feeding the world: Challenge or opportunity?

“The power of population is so superior to the power of the earth to produce subsistence for man, that premature death must in some shape or other visit the human race” – Thomas Robert Malthus A couple of centuries ago, we were a race of 800 million living beings with lesser needs and even... 

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Posted on December 14, 2011

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The Introduction of Eurobonds

The President of the European Commission, Jose Manuel Barroso, presented a green paper which moots the idea of Eurobonds to stem the euro debt crisis. The proposal will be vetoed by the Euro member states before it can see the light of the day, but political opposition to the proposal has already started... 

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Posted on November 28, 2011

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Shifting focus to productivity:- The new mantra for KPO firms

The global economic slowdown has had both positive and negative impact on the global outsourcing industry especially KPO, globally as well as in India. Whilst, some of the Indian players in this industry have witnessed a considerable decline in the business, others have successfully weathered the storm.... 

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Posted on March 30, 2011

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Increasing focus of Indian KPO companies towards IRC 409A – private company valuations

Everyone is wondering why there is so much interest surrounding IRC 409A in the recent years and why is it that Indian KPO companies are focusing their efforts and money on setting up special valuation teams. Well the answer is pretty simple, 409A is a tax compliance based valuation and not complying... 

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Posted on March 18, 2011

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Political Risk with Outsourcing and Global Sourcing

Global sourcing for manufacturing supply chains and outsourcing for the low end and transaction centric processes has enabled organizations to deliver cost effective goods and services globally. However the recent political events in major outsourcing hubs like Egypt raises the political risks and business... 

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Posted on March 8, 2011

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Issues with outsourcing in financial services industry

In spite of all the touted benefits of outsourcing, the financial services industry has to grapple with a number of issues related to outsourcing before taking the strategic decision to outsource and of the activity. They are summarized in acronym RSCQT namely Regulatory, Security, Cost, Quality and... 

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Posted on March 2, 2011

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Benefits of outsourcing in financial services industry

With increasing competition for business and variability in the service demand for the financial institution; leads to tremendous pressure to manage their operations in most cost efficient and effective manner. Outsourcing of non-core and transactional services such as customer contact center to 3rd... 

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Posted on February 22, 2011

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