The Insight Story


Things to Consider Before Buying a ‘Voice of Customer’ Software

In the past, businesses focused on their strengths and leveraged them to earn revenue and market dominance. Changing times and...

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An Ultimate Guide to Sentiment Analysis

What are your customer's thoughts on products or services? This is a question that every business needs to find answers to on...

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5 Commonly Made Mistakes While Designing the ‘Voice of Customer’ Framework

The plethora of reviews across different sites and the increasing adoption of Voice of Customer (VoC) have helped many...

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