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Data-Driven Judgements Based on Real-Time Analysis of Client Feedback

Boosting the "Voice of the Customer" by Filtering Web Noise

Data-Driven Judgements Based on Real-Time Analysis of Client Feedback

Boosting the "Voice of the Customer" by Filtering Web Noise

Why iNava VoC?

Grow your business as iNava helps you make better decisions based on what your customers say.

Why iNava VoC?

Grow your business as iNava helps you make better decisions based on what your customers say.

Harmonization of Customer Opinions

Insights Anytime, Anywhere

Answering the "WHYs" of Business

Rich Visualizations

Harmonization of Customer Opinions

Insights Anytime, Anywhere

Answering the "WHYs" of Business

Rich Visualizations

Voice of the customer platform

Harmonization of Customer Opinions

Pay attention to the customer's voice wherever they may be. iNava provides a consolidated view of the 'voice of the customer' collected from various authoritative (unstructured, semi-structured, and structured) sources. With timely, actionable data, you can reach out to potential consumers ahead of the competition and win them over to build lasting connections.

Insights Anytime, Anywhere

Businesses that want to succeed must make choices quickly. The ability to anticipate market shifts through timely access to actionable information is crucial for success in today's fast-paced business environment. Use iNava's VoC to get feedback from your clientele on what direction to take next.

Voice of the customer software
VoC software

Answering the "WHYs" of Business

Knowing the contexts and emotions influencing customer behavior may be a game-changer for forward-thinking companies. You can dissect this valuable information to reveal actionable insights that directly and positively affect a company's bottom line. With iNava VoC's high-quality visuals, you'll have no trouble understanding the data in real time.

Rich Visualizations

It is much simpler for decision-makers to conclude when they can access a wealth of data visualizations that display insights across several dimensions. Access to detailed information can provide you with an advantage over rivals lacking the same resources. iNava's voice of the customer (VoC) provides real-time analytics on a single pane, empowering executives to make prompt decisions that positively affect the bottom line.

VoC Platform
Harmonization of Customer Opinions

Pay attention to the customer's voice wherever they may be. iNava provides a consolidated view of the 'voice of the customer' collected from various authoritative (unstructured, semi-structured, and structured) sources. With timely, actionable data, you can reach out to potential consumers ahead of the competition and win them over to build lasting connections.

Insights Anytime, Anywhere

Businesses that want to succeed must make choices quickly. The ability to anticipate market shifts through timely access to actionable information is crucial for success in today's fast-paced business environment. Use iNava's VoC to get feedback from your clientele on what direction to take next.

Answering the "WHYs" of Business

Knowing the contexts and emotions influencing customer behavior may be a game-changer for forward-thinking companies. You can dissect this valuable information to reveal actionable insights that directly and positively affect a company's bottom line. With iNava VoC's high-quality visuals, you'll have no trouble understanding the data in real time.

Rich Visualizations

It is much simpler for decision-makers to conclude when they can access a wealth of data visualizations that display insights across several dimensions. Access to detailed information can provide you with an advantage over rivals lacking the same resources. iNava's voice of the customer (VoC) provides real-time analytics on a single pane, empowering executives to make prompt decisions that positively affect the bottom line.

Insights

Gain a bird's-eye view of the whole market using VOC data.

Insights

Gain a bird's-eye view of the whole market using VOC data.

Category

300+

categories across sector

Products

11,000+

products across 350 categories

Review count

1M+

review recorded

Sources

8

structured, semi-structured and unstructured sources

Get in touch

Category

300+

categories across sector

Products

11,000+

products across 350 categories

Review count

1M+

review recorded

Sources

8

structured, semi-structured and unstructured sources

Get in touch

Analytics and Insights with a Press of a Button on an Interactive Dashboard

Analytics and Insights with a Press of a Button on an Interactive Dashboard

Voice of customer software dashboard
Book a Demo
Book a Demo

Features

Features that are essential transform data into actionable insights that fuel enterprise development and determine organizational outcomes.

Net Promoter Score (NPS)
Making consumers happy, keeping them loyal, and turning them into brand advocates is as essential as raking millions. Using the net promoter score (NPS), you may classify your customers based on their degree of happiness, which will aid in moving them along the customer satisfaction journey. iNava's VoC allows you to read customer feedback and use that information to refine your business strategies, product descriptions, and advertising campaigns.
Competitive Positioning
Finding the path to the final line in a crowded marathon is challenging. The iNava VoC competitive positioning tool makes it simple to monitor the market position of rival businesses and devise effective strategies for success. It may assist you in several ways, including keeping track of what your rivals are doing well and vetting your ideas to locate gaps that need filling.
Declining and Trending Drivers
Understanding the sentiment of online conversations about your product can help you make educated, timely decisions about its future. However, market noise drowns out the audience's voice, making meaningful discussions hard to follow and remote. The 'trending and declining drivers' tools in iNava highlight the qualities of your product and those of your rivals, illuminating hot-button issues and letting you follow the breadcrumbs of online chatter.
CSAT Operators
While being aware of the product's general customer satisfaction rating is helpful, learning what is and isn't functioning is far more informative. CSAT drivers from iNava let you see the world through the eyes of your consumers, experience what they feel, and hear what they say about your product's core and functional capabilities. Learn to parse the nuanced language of customer reviews for helpful information that you can apply to product development, marketing, sales, and post-sale interactions.
Prioritization Matrix
It might be unsettling to gauge a product's success by listening to what the market says about it. Decision-makers can benefit from knowing where their product falls on a grid representing the importance of features from customers' perspectives. Understanding the relative importance of a product's qualities to the target market is crucial for attracting consumers' attention. The iNava prioritization matrix provides valuable information to decision-makers by organizing it in a grid formatted after the Kano model.

Features

Features that are essential transform data into actionable insights that fuel enterprise development and determine organizational outcomes.

Net Promoter Score (NPS)
Making consumers happy, keeping them loyal, and turning them into brand advocates is as essential as raking millions. Using the net promoter score (NPS), you may classify your customers based on their degree of happiness, which will aid in moving them along the customer satisfaction journey. iNava's VoC allows you to read customer feedback and use that information to refine your business strategies, product descriptions, and advertising campaigns.
Competitive Positioning
Finding the path to the final line in a crowded marathon is challenging. The iNava VoC competitive positioning tool makes it simple to monitor the market position of rival businesses and devise effective strategies for success. It may assist you in several ways, including keeping track of what your rivals are doing well and vetting your ideas to locate gaps that need filling.
Declining and Trending Drivers
Understanding the sentiment of online conversations about your product can help you make educated, timely decisions about its future. However, market noise drowns out the audience's voice, making meaningful discussions hard to follow and remote. The 'trending and declining drivers' tools in iNava highlight the qualities of your product and those of your rivals, illuminating hot-button issues and letting you follow the breadcrumbs of online chatter.
CSAT Operators
While being aware of the product's general customer satisfaction rating is helpful, learning what is and isn't functioning is far more informative. CSAT drivers from iNava let you see the world through the eyes of your consumers, experience what they feel, and hear what they say about your product's core and functional capabilities. Learn to parse the nuanced language of customer reviews for helpful information that you can apply to product development, marketing, sales, and post-sale interactions.
Prioritization Matrix
It might be unsettling to gauge a product's success by listening to what the market says about it. Decision-makers can benefit from knowing where their product falls on a grid representing the importance of features from customers' perspectives. Understanding the relative importance of a product's qualities to the target market is crucial for attracting consumers' attention. The iNava prioritization matrix provides valuable information to decision-makers by organizing it in a grid formatted after the Kano model.

Are you interested in learning how iNava's 'Voice of the Customer' may serve to strengthen your company from within?

Get Stared

Are you interested in learning how iNava's 'Voice of the Customer' may serve to strengthen your company from within?

Get Stared


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  • Who We Are
    • SGA At A Glance
    • Data with Purpose
    • Our Team
    • Board of Advisors
    • Life's Possible
    • Awards
    • Testimonials
    • CSR
  • What We Do
    • Overview
    • Data Analytics
    • Data Solutions
    • ESG Services
    • Market Research
    • Investment Banking
    • Investment Research
    • Private Equity/VC
    • Technology Services
  • Industries
    • BFSI
    • Life Sciences & Healthcare
    • Media & Entertainment
    • Technology
    • EdTech
    • FinTech
  • Resources
    • Case Studies
    • White Papers
    • News & Media
    • Blogs
    • Analyst Accolades
    • Events
    • Leaders POV
    • Circle of Experts
    • Tattva
    • SGA Expressions
    • SGA Beat
    • Contact Us
  • Get in touch
    • New York
    • +1 646 701 0092
    • London
    • +44 203 393 8703
    • Zurich
    • +41 79 576 1586
    • Pune
    • +91 20 6730 7200
    • San Francisco
    • +1 415 812 7344

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