Monitor controversial supplier news for conglomerate

Client: US-based conglomerate with diverse product lines including consumer durables, food & staples and electronics

Bullets:

  • 250+ NGO reports covered
  • 100 Controversial issues tracked
  • 12 Foreign languages covered

OPPORTUNITY: The client wanted to closely monitor controversial news related to its 2,000+suppliers’ across the globe. The client was unable to track a broad range of events including compliance issues and bankruptcy across its value chain that might pose adverse impact on its reputation.

SOLUTION:

Based on a detailed understanding of the client’s concerns, SG Analytics team adopted the following multi-pronged approach:

  • SG Analytics identified a comprehensive list of sources (including electronic media, NGO reports, blogs, press releases) to gather the required information for all the supplier companies that included private entities as well
  • SG Analytics deployed a senior researcher to screen all news items to remove redundant information and ensure quality coverage
  • SG Analytics developed robust search strings and built automated processes to collect news across 1000+ sources. SG Analytics also established an extensive impact scoring methodology.
  • SG Analytics built reports highlighting the frequency of such issues across companies and regions and performing thorough impact analysis of each controversy

VALUE DELIVERED:

  • Reached client’s quality expectation of 95% within first month
  • Improved efficiency by 35% via news collection automation
  • Significantly reduced clients’exposure to reputational risks by monitoring their suppliers all around the year

 

250+
NGO reports covered.
100
Controversial issues tracked.
12
Foreign languages covered.

VALUE DELIVERED

►
1
Reached client’s quality expectation of 95% within first month.
►
2
Improved efficiency by 35% via news collection automation.
►
3
Significantly reduced clients’ exposure to reputational risks by monitoring their suppliers all around the year.