SGA’s delivery excellence is based on domain and process expertise, supported by superior execution skills. As we understand that “one size” does not fit all, our delivery models are well differentiated to recognize that each of our Client gets dedicated attention to meet their specific deliverables.
All of our processes have intransigent quality control mechanisms to ensure client satisfaction at every stage of the engagement. SG Analytics’ systematic quality system, the ‘SGA Quality Guide’ (SQG), provides an ongoing and standardized measure of our quality levels, and helps monitor in-house performance. We also measure customer satisfaction through formal surveys conducted quarterly.
Client projects are implemented and managed by our team of Senior Analysts, who ensure that our Analysts consistently deliver excellence at all levels. A further dimension is added through the presence of multiple nationalities to ensure we can combine the local touch with multi-lingual support.
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Delivery Model |
Benefit |
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Client defines requirements
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Team integrated to fit with client’s preferred business process
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Ongoing and consistent communication
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Dedicated and flexible resource pool with continuity of knowledge
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Rapid response to changing requirements
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Efficient and scalable structure
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Benefits of ‘Offshore team’ plus capacity to deliver ad-hoc projects with short turn-around
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Deploy SGA for handling some core processes
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Dependable resource pool for tactical
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support of short-term projects
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For larger and more complex projects, SGA has a team of highly experienced consultants who can work on-site with your team to help analyse, structure and support deliverables
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Considerable resource pool to support research and production of support materials
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Continuity and specification of ongoing tasks that could benefit from outsourcing (whether with SG Analytics or otherwise)
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Combination of skill and value
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Same as offshore research team except the client now has the option of transferring the dedicated team over to their own captive center after a certain period of time
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Client get to develop its own offshore center at low initiation or setup costs
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Clients get the advantage of acquiring trained and skilled resources in the event of using the BOT option
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